Assuming you have not started your training, you have 7 days from purchase to receive a full refund. After that, there is no refund. However you will be offered the opportunity to proceed with the online training program.and the viewing of the latest Prerecorded Virtual Training. Also, you will be allowed to attend the next In-Person Training, or the next Virtual Training, whichever comes first. You are not loosing any value of the training when this occurs.